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LaptopStuff
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Subject: Utter incompetency
Hello,
Firstly, this is not the first time I have had to fill out one of these forms, in fact I’ve had such a bad experience with your company that I would appreciate a customer support phone number so I could check that actual human beings work there - not just a series of defective and retarded robots.
Last Monday (19th Jan) I received a package from you containing the wrong laptop sleeve. I had ordered a Golla Grid laptop sleeve in GREEN, I received a Golla Chorus laptop sleeve in BLUE.
“Oh dear, they’ve sent me the wrong bag” I thought before filling out a customer support form, packaging the item, walking to the post office and sending it back to you (which cost me £2.66 and most of my lunch break).
Before I repackaged it I noticed that the BLUE chorus sleeve was in a plastic bag with a Golla Grid GREEN barcode on it. “Aha,” I thought, “it must have been accidentally put on the wrong shelf because it has the wrong barcode”.
I got an email saying you would refund the postage costs (still waiting), and I would receive my replacement GREEN sleeve soon.
This morning I received a Golla Chorus laptop sleeve in BLUE.
LAPTOPSTUFF.CO.UK FAIL.
I am currently in the process of repackaging the bag, walking to the post office and sending it back to you (which will probably cost me £2.66 and most of my lunch break).
As a consequence of this series of painful transactions with your company, and the apparent inability of your staff to distinguish between a BLUE and a GREEN laptop sleeve, I would now like to cancel my order and receive a full refund for the item and any postage costs I have incurred. According to my calculations you owe me £27.30.
Thank you,
Chris Gornell
»Attached files:
»BLUE.gif
»GREEN.gif
